Shipping and Return Policies

 

At Humidity Control Systems, Inc. (HCS, Inc.) we strive to provide absolute customer satisfaction in each of our products. If for any reason you are not satisfied, please contact customerservice@polarfresh.com or call1-888-900-COLD (2653) within 30 days of receipt and we will do our best to resolve the issue or if you prefer, refund your purchase. 

 

Unless otherwise stated, HCS, Inc. will ship your order via USPS (United States Post Office). Therefore, when completing your shipping information please provide the physical address or P.O. Box address for the location where your mail is delivered by the post office.   

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If you receive a product damaged during shipment, please call HCS, Inc. at 888-900-COLD(2653) within 48 hours to obtain a Return Material Approval from HCS, Inc. Upon receiving the damaged product back, we will promptly re-ship your order at HCS, Inc’s expense.

 

Returns are granted, provided we are notified by phone within 30 days of receipt.  

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Exchanges will be accepted upon notification by phone within 30 days of receipt and will be honored for any product of equal or lesser value. Shipping costs for returned or exchanged products is the sole responsibility of the consumer.

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Privacy Policy

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This privacy notice discloses the privacy practices for www.coolerking.com and www.polarfresh.com

This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

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We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

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Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Orders

 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Your Access to and Control Over Information

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You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

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• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Security

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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-900-COLD (2653) or info@coolerking.com

 

CoolerKING Service Policies

 

After the first year, HCS, Inc. may periodically increase the cost of service. If an increase is necessary, HCS, Inc. will send a notice at least thirty (30) days prior to the date the new price becomes effective. An increase in price will not occur more than one (1) time each calendar year. Payment terms: Net 30 days unless otherwise agreed to in writing.

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If it is decided to terminate CoolerKING® service the customer is expected to pay for all service received prior to cancellation. The filters and filter holders are and shall always remain the property of HCS, Inc. If it is decided to terminate CoolerKING® service, the customer will make it possible for access and removal of filters and filter holders by an authorized representative of HCS, Inc. or, if serviced via FedEx, will promptly remove and return filters and filter holders to HCS, Inc. at the end of the filter life which is three (3) months after the time they were received.

 

Limited Warranty

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HCS, Inc. will supply the customer with high quality Products which are free from material defects. Notwithstanding the foregoing, HCS, Inc. may provide products that may slightly range in weight and compositions due to different manufacturing equipment and procedures.

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In case of breach of warranty or any other duty related to the quality of the Product, HCS, Inc. shall correct or replace the defective Product. If HCS, Inc. determines that a defective Product cannot be corrected or replaced within a reasonable period of time, customer may return the defective product at HCS, Inc.’s expense after obtaining a Return Material Approval "RMA" from HCS, Inc. to receive (at the customer's choice) a refund or credit for the Product against future purchases.